Client Experience and Strategic Development Coordinator – Global Law Firm Chicago
Client Experience and Strategic Development Coordinator | Global Law Firm | Chicago, IL Our prestigious and globally recognized AM LAW 50 law firm client is hiring an experienced law firm Business Development and Marketing Manager (M&A and Private Equity) to sit in their Chicago corporate HQ office. LAW FIRM EXPERIENCE IS A MUST! The Coordinator, Client Experience and Strategic Development, is an integral member of the Marketing Department, supporting the Client Experience and Strategic Development team in executing initiatives that enhance client relationships, drive client development, and improve the overall client journey. This role will be responsible for organization and maintaining data and information related to our Client’s Client Service Team program. This role collaborates closely with lawyers, business professionals, and other stakeholders to ensure the delivery of high-quality client service and the implementation of strategic programs, including the Key Client Service Team Program and the Client Listening Program. Our client firm is offering a highly competitive salary, bonus and benefit package. Send resume to Amy Altman, President: [email protected]
Responsibilities:
Client Experience Support:
- Assist in the execution of the firm’s global client experience strategy, ensuring consistent and positive experience for clients across all touchpoints.
- Support the development and delivery of client experience training and best practices for lawyers and business professionals.
Key Client Service Team Program:
- Support the implementation and scaling of the Key Client Service Team Program, including the preparation and maintenance of team toolkits, client service standards, and progress reports.
- Coordinate the collection and analysis of financial data and client feedback to inform team action plans and measure progress against business development and client service goals.
- Assist in organizing and supporting marquee client programs, such as social content, diversity, and networking-focused initiatives.
Client Listening Program:
- Help coordinate client feedback initiatives, including interviews, surveys, and relationship meetings.
- Track and monitor client feedback, revenue trends, and other relevant data to identify opportunities for improvement and share the best practices across the firm.
Research and Analysis:
- Conduct research on clients, prospective clients, and industry trends to support strategic development initiatives.
Collaboration and Communication:
- Participate in team meetings and contribute to the continuous improvement of client experience and strategic development processes.
Requirements (Required):
- Bachelor’s degree from an accredited university required.
- Minimum of two (2) years of business development, marketing, or client service experience, in a law firm.
Requirements (Preferred):
Ability to adapt to changing priorities.
Commitment to preserving confidentiality and exercising discretion.
Willingness to learn about the firm’s service offerings, clients, and markets.
Other Skills and Abilities:
Excellent writing, proofreading, and communication skills.
Strong organizational skills and attention to detail.
Good judgment and ability to handle sensitive or confidential information.
Strong interpersonal and relationship-building skills.
Analytical and problem-solving abilities.
Ability to work harmoniously and effectively with others.
Ability to contribute to multiple projects with competing deadlines and priorities.
Proficiency in Microsoft Office and Outlook required; experience with CRM systems (e.g., InterAction, Salesforce, Foundation) and market research tools preferred.
Work Hours: 9-5 plus OT as needed
To apply for this job email your details to amy@esquire-recruiting.com